FREQUENTLY ASKED QUESTIONS

All orders from Astral Project arrive in unbranded plain packaging. No one will be able to tell what’s inside.

Yes, we ship internationally.

Astral Project is based in New Jersey and products purchased from this website will also ship from New Jersey.

All orders are shipped within 1 business day.

We accept Visa, Mastercard and American Express.

Yes. This website uses the latest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information.

Send us an e-mail at support@astralproject.co. We’ll respond as soon as we can. We apologize in advance if it takes us a few days.

All orders will be shipped within 1 business day.

Astral Project fulfills and ships orders domestically and internationally.

All orders will be shipping via USPS and Fedex (your choice).

All overnight orders will be shipped via FedEx.

OVERNIGHT ORDERS ONLY AVAILABLE IN THE CONTINENTAL UNITED STATES.

PLEASE NOTE: Astral Project is not responsible for lost or stolen packages.

Unused products can be returned within 30 days of original purchase.

Please email support@astralproject.co to get the process started. 

Any defective items please see Warranty Policy.

If there are any issues with your purchase, we’re happy to offer a free replacement for any defective products.

Please allow up to 7 business days once the return is received for your refund to process.

All Astral Project items not purchased from our website must be returned to original purchase location.

PLEASE NOTE: Astral Project is not responsible for lost or stolen packages. Proof of purchase is required.

Any defective or damaged product will be replaced with a photo and proof of purchase.